• S.2 Ep. 9: Beyond Adversity: Game-Changing Culture Habits with Marybeth Wade

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 


    Today Dr. Jay Raines is joined by Marybeth Wade, Owner-Operator at Chick-fil-A Jacksonsville in Jacksonville, TX. From her humble beginnings at Chick-Fil-A in 1999 to her current role as a successful owner-operator, Marybeth's path has been anything but straightforward. She opens up about the numerous "no's" she faced along the way and how she leveraged each setback as an opportunity for growth. Marybeth shares how playing sports, like hockey and football, has helped shape her and given her a competitive spirit, something that has helped drive her to where she is today. Together, Dr. Jay and Marybeth dive into how she intentionally weaves culture through all aspects of the organization and gains buy-in from different levels of the organization. Marybeth highlights her organization's unique Culture Brand and how it has positively impacted their growth, including decreasing turnover by 25% in four months. Her leadership journey serves as a powerful testament to the transformative power of resilience, perseverance, and the cultivation of game-changing culture habits.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 01:12) Intro

    (01:13 - 03:11) Leadership Superpower & Kryptonite

    (03:12 - 08:08) A Winning Spirit Through Sports

    (08:09 - 16:32) Intentional Culture Building Practices

    (16:33 - 19:55) The Next Level of Culture Development

    (19:56 - 24:13) Where the Impact is Happening

    (24:14 - 30:53) Facing “No” Along the Way

    (30:54 - 35:36) Failing Towards Success

    (35:37 - 36:35) Closing

    36m - May 15, 2024
  • S.2 Ep. 8: Heart First: Navigating a Remodel with Matthew Kyle

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Matthew Kyle, Owner-Operator at Chick-fil-A Athens (AL). Matthew's deep-rooted culture of hospitality stems from the example set by his parents and further honed through his family ties within Chick-fil-A and his own experience as an Owner-Operator. Dr. Jay and Matthew dive into how Matthew navigated the challenges of a four-month-long restaurant remodel, including preparing his team for reopening. Matthew shares the benefits of the remodel, as the closure allowed time for him and his top-level leaders to engage in strategic planning and clarify the culture message of the organization. Founded on his family's values, Matthew highlights how he creates a culture where everyone "has a seat at the table" and continues integrating that into all he does.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 02:14) Intro

    (02:15 - 05:27) Thinking Analytically and Hesitating to Jump

    (05:28 - 12:10) Family in Business

    (12:11 - 15:41) Challenges with a Restaurant Remodel

    (15:42 - 19:11) Leader Investment During the Closure

    (19:12 - 24:35) Dealing with Changes and Reopening

    (24:36 - 30:10) Building Culture: Humble, Hungry, Heart

    (30:11 - 34:00) Power Behind the Phrase

    (34:01 - 36:45) Prioritizing People

    (46:46 - 37:14) Closing

    37m - May 1, 2024
  • S.2 Ep. 7: Crafting a Culture Credo with Jon Morris

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit https://www.buildyourculturebrand.com 


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined again by Jon Morris, Owner-Operator at Chick-fil-A Golf Mill (IL). Moving into his third year as an Owner-operator, Jon characterizes his first three years in business, and highlights the growth he has seen, both personally and within his team. Jon shares how he commits to developing himself and invites his team into the accountability process. Dr. Jay and Jon talk about the importance of learning from other business leaders and some of the new tools Jon is using, such as the working huddle and the leadership wheel. Jon goes on to share what makes their organizational culture unique, what he considers to be the ultimate sign of success, and how his "Credo Card" has become the foundation of his business. Other highlights include how Jon weaves culture throughout all aspects of the business, and advice to emerging Owner-Operators as they enter their first few years in business. Hear about how Jon continues to invest in the future of his organization as an intentional culture creator.


    Listen to Jon's first episode: Persevering When Stakes Are High (Season 1 Episode 5): https://youtu.be/wTm2CJG0u1A?si=h2NsbSktZ8Kz989m


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 01:42) Intro

    (01:43 - 04:10) Characterizing the First Three Years

    (04:11 - 09:50) Commitment to Daily Disciplines

    (09:51 - 12:04) What Happens in the Team Huddle?

    (12:05 - 16:20) The Ultimate Sign of Success

    (16:21- 22:30) Defining the Culture Credo 

    (22:31 - 25:06) Weaving Culture Through the Business

    (25:07 - 28:19) Advice to New Owner-Operators

    (28:20 - 29:33) Outro

    29m - Apr 3, 2024
  • S.2 Ep. 6: Culture Momentum with Ryan Twitchel

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com 


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Ryan Twitchel, Senior Director of Development at Chick-fil-A Riverview and University at Mill (AZ). Recently promoted to his role, Ryan talks about the importance of an effective organizational structure, outlining culture expectations at every level, and weaving core values into everyday conversations. Together, Dr. Jay and Ryan highlight DISC as a development tool and what happens when personality and culture overlap. From his personal leadership experience, Ryan shares the importance of balancing empathy and accountability and modeling culture-focused behaviors as a leader. Whether an emerging leader or seasoned entrepreneur, hear about how prioritizing values can help propel your team forward.


    Special shoutout to Owner-Operator, Brandon Barrett, for leading his team with excellence and investing in the development of his leaders.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 02:45) Intro

    (02:46 - 05:36) Balancing Empathy and Accountability

    (05:37 - 10:37) An Effective Organizational Structure

    (10:38- 14:17) Living Out Core Values

    (14:18 - 17:29) Cascading Culture and Consistent Behavior

    (17:30 - 20:38) Expectations at Every Level

    (20:39 - 24:24) DISC as a Development Tool

    (24:25 - 28:27) When Personality and Culture Overlap

    (28:28 - 36:00) Learning from Misplaced Empathy

    (36:01- 37:10) Outro

    37m - Mar 20, 2024
  • S.2 Ep. 5: Making Room for More with Jonathan Purser

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit https://www.buildyourculturebrand.com.


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Jonathan Purser, long-time Owner-Operator of Chick-fil-A Calhoun. With decades of experience behind him, Jonathan shares the danger of being uncoachable, the reality of fighting for your future, and the importance of finding purpose beyond your livelihood. Jonathan highlights the "culture reset" he experienced early on, moving his transaction-based culture toward a culture that values and nurtures the whole person. With retirement on the horizon, Jonathan shares his perspective on embracing new seasons, including knowing when to step away, creating space for emerging leaders, and pursuing your passions and the discipline of rest. Jonathan reflects on the legacy of the Cathy Family, including a story about the generosity, humility, and service of Truett Cathy. Whether embracing development, shifting priorities, or stepping into new seasons, hear about the joy found in living a balanced life and what it means to make room for more. 


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Timestamps:

    (00:00 - 01:31) Intro

    (01:32 - 05:37) High Responsibility and Letting Others Learn

    (05:38 - 08:14) The Danger of Being Uncoachable

    (08:15 - 13:32) Fighting for the Future

    (13:33 - 21:06) Seasons of Transition

    (21:07 - 27:54) A Culture of "Becoming"

    (27:55 - 30:40) Chasing Wins

    (30:41 - 36:16) The Legacy of Truett Cathy

    (36:17 - 41:20) Creating Healthy Margin

    (41:21 - 45:06) The Disciplines of R.E.S.T.

    (45:07 - 45:34) Closing


    S2E5 - 45m - Mar 6, 2024
  • S.2 Ep. 4: True Care and the Role of Trust with Daniel Trotter

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Daniel Trotter, Owner-Operator at Chick-fil-A Scottsdale 101 in Phoenix, AZ. From a part-time job as a teenager to a successful Owner-Operator, Daniel shares his journey with Chick-fil-A, including how a tragic loss showed him what true care looks like. Together, Dr. Jay and Daniel unpack creating healthy teams, giving leaders space to process, and building foundations of trust. Daniel talks about matching heart and behavior, and how to respond when those two are out of balance, including how this has developed deeper ownership with his leaders. Other highlights include what Culture Brand means to him and his team, why he values innovation in the drive-thru, and how consistency deepens guests' trust.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time Stamps:

    (00:00 - 01:11) Intro

    (01:12 - 03:48) Leadership Superpower & Kryponite

    (03:49 - 06:44) the Journey to Chick-fil-A

    (06:45 - 10:06) Tragic Loss & True Care

    (10:07 - 18:33) Creating Healthy Teams

    (18:34 - 21:55) Using Culture Brand: "Best, Unity, and Care"

    (21:56 - 26:37) Top Scores & Innovation in Drive-Thru

    (26:38 - 30:10) Building Trust with Guests

    (30:11 - 32:28) Closing 

    S2E4 - 48m - Feb 21, 2024
  • S.2 Ep. 3: Culture Confidence with John Clingen

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by John Clingen, Owner-Operator at Chick-fil-A Marysville in Marysville, WA. From a paper route at 12 years old to owning the largest tent rental company in Canada, John dives into his entrepreneurial journey and the lessons learned along the way, including innovating to maximize efficiency and pivoting when plans fall through. Now, as a Chick-fil-A Operator, John highlights his passion for connection through networking and elevating leaders through leadership development. He unpacks the relationship between autonomy and accountability, and how Culture Brand clarifies your message and multiplies your voice. Other highlights include moving forward challenges arise, the importance of self-leadership, and how a culture of care transforms organizations. 


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 01:57) Introduction

    (01:58 - 04:39) Leadership Superpower and Kryptonite

    (04:40 - 09:52) Lessons as a Young Entrepreneur

    (09:53 - 12:16) Serving Marysville

    (12:17 - 18:15) Consistency, Commitment, and Character 

    (18:16 - 23:05) Using Culture Brand Effectively

    (23:06 - 29:23) Autonomy and Accountability

    (29:24 - 32:32) Launching Leaders and Moving Forward

    (32:33 - 34:46) Leadership Starts with You

    (34:46 - 35:47) Outro & Goodbye


    S2E3 - 35m - Feb 7, 2024
  • S.2 Ep. 2: Moving Forward Together: Creating Goals That Cascade with Dr. Ron Duggins and Danette High

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.


    Welcome to the Build Your Culture Brand Podcast! Today, Dr. Jay Raines is joined by Dr. Ron Duggins and Danette High, Leadership Coaches at LeadersQ. They kick off the episode by diving into best practices for setting goals as a team, including gaining buy-in and the importance of finding alignment when pursuing goals together. The guests offer insight into the purpose of "big" goals, what makes a progress check-in effective, and why clarity matters for communicating goals as a business leader. Together, they highlight how finding the "why" impacts ownership, and what it looks like to approach each day with your goals in mind. Whether a seasoned entrepreneur or an emerging leader, find out how you can help move your team forward by creating goals that cascade. 


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 01:38) Introduction

    (01:39 - 05:08) Goal Setting as a Team

    (05:09 - 09:01) Best Practices for Team Accountability

    (09:02 - 11:32) Goal Setting and Personal Ownership

    (11:33- 15:35) Sorting Through Goals and Narrowing Your Focus

    (15:36- 19:34) How Big Should a Goal Be?

    (19:35- 25:06) Prioritizing Effective Check-ins

    (25:07- 31:14) Gaining Buy-in and Moving Your Team Forward

    (31:15- 36:43) Coaching and the Goal Setting Process

    (36:44- 38:39) Closing

    S2E2 - 38m - Jan 17, 2024
  • S.2 Ep. 1: Does Your Message Match Your Mission? with Dr. Jay Raines

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines takes time to reflect on 2023, including why he started a podcast, the challenges he faced as a business owner, and the opportunities that helped him grow. He shares how writing a book and being misunderstood helped him to get clear about his message. Based on his own experience, Dr. Jay explores the difference between working "in" and working "on" the business, and how to balance your time doing both. He highlights the importance of strategic planning for refocusing your efforts, lightening your mental load as a business owner, and knowing that your role has a multiplication effect within the business. He closes the episode with a challenge to other business owners to evaluate how their message aligns with their mission.


    (00:00 - 00:53) Intro

    (00:54 - 04:44) Building the LeadersQ Community

    (04:45 - 14:42) Evaluating Your Message and Focusing Your Efforts

    (14:43 - 19:35) Maximizing Your Impact: Working "In" vs Working "On"

    (19:36 - 23:19) Challenge Yourself: Set Aside Time for Strategic Planning

    (23:20 - 24:16) Closing

    S2E1 - 24m - Jan 3, 2024
  • Ep. 23: Beating Brownout: Finding Purpose Beyond Your Goals with Dr. Chris Liberatore

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Chris Liberatore, Ph.D., Owner-Operator at Chick-fil-A Cleveland in Cleveland, GA. Chris shares what led him to pursue his Ph.D. in Human Capital Management and his research findings around the concept of "Brownout". He unpacks the difference between burnout and brownout, how to move forward if you find yourself disengaging, and the importance of having a purpose behind your work. Other highlights include understanding how different generations view purpose in the workplace, and creating intentional time for resource replenishment as a business leader.


    Check out "Episode 12: Brothers in Business: Fostering Success Together" to hear the woven leadership journeys of Owner-Operators, Chris and Daniel Liberatore.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Timestamps:

    (00:00 - 01:58) Introduction

    (01:59 - 06:05) Burnout vs "Brownout"

    (06:06 - 10:38) Why Executives Care About Brownout

    (10:39 - 14:29) Self-Care, Purpose, and Community

    (14:30 - 18:41) Creating Intentional Time to Recharge

    (18:42 - 22:46) Why Does Purpose Matter?

    (22:47 - 28:54) How Different Generations View Purpose

    (28:55 - 31:19) First Steps to Overcome Brownout

    (31:20 - 33:05) Closing

    S1 - 33m - Dec 20, 2023
  • Ep. 22: Overcoming Conflict Avoidance with Dustyn Burwell

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Dustyn Burwell, Leadership Coach at LeadersQ. Together, Dr. Jay and Dustyn explore steps toward overcoming conflict avoidance, including how to navigate healthy conflict and embracing conflict as a tool for positive change. They unpack the importance of building a foundation of trust, and the role of empathy and curiosity when approaching conflict with others. Dustyn shares what it looks like to create conflict guideposts as a team and how leaders should prepare themselves to show up to conversations where friction exists. Highlights include knowing when tension is erased, moving from a "me" to "we" mindset, and reframing the way leaders think about conflict. Dustyn also shares personal experiences about working with a coach, approaching tough conversations, and the power of regret. Whether you're a recently promoted leader or a seasoned entrepreneur, learn about how running towards healthy conflict can create stronger and more cohesive teams.


    Resources Mentioned:

    “The Power of Regret: How Looking Backward Moves Us Forward” by Daniel H. Pink

    “The Five Dysfunctions of a Team” by Patrick Lencioni

    “Crucial Conversations: Tools for Talking When Stakes are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Timestamps:

    (00:00 - 00:50) Introduction

    (00:51 - 02:44) Living in Ireland

    (02:45 - 06:22) Leadership Superpower and Kryptonite

    (06:23 - 09:16) The Magic of Coaching

     (09:17 - 12:57) The Power of Regret

    (12:58 - 17:32) Running Towards Good Conflict

    (17:33 - 23:50) Foundations of Trust and Conflict Boundaries

    (23:51 - 29:24) Creating Conflict Guideposts

    (29:25 - 31:02) Laughter Breaks the Tension

    (31:03 - 34:30) Preparing to Engage in Conflict: How to Show Up

    (34:31 - 37:30) Curiosity and Empathy Lowers Walls 

    (37:31 - 39:56) Moving from "Me" to "We"

    (39:57 - 43:40) Reframing Conflict

    (43:41 - 45:26) Closing 

    S1 - 47m - Dec 6, 2023
  • Ep. 21: Creating Margin for Growth: The Coaching Impact with Bruce Ploeser

    For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.


    Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Bruce Ploeser, Owner-Operator at Chick-fil-A Goodyear and Chick-fil-A Avondale in Arizona. As a longstanding client of LeadersQ, hear how coaching has been a force multiplier for Bruce and his team by creating margin for growth. Being a part of a growing brand means rethinking the approach to leadership development. Crossing fifteen million dollar milestones with the same leadership team, Bruce emphasizes the importance of development to avoid a scenario where growth outpaces the organization's leadership capacity. Together, Jay and Bruce unpack the benefits and impact of coaching, how to choose the best coach for you, and deciding the best time to partner with a coach. Other highlights include how Bruce's horizon of stewardship has changed, what it looks like to pursue "better", and return on investment of coaching both inside and outside the four walls of the business.


    To learn about what coaching can do for you, visit www.leadersq.com.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    (00:00 - 00:56) Introduction

    (00:57 - 03:48) More Than Just a Plaque

    (03:49 - 08:05) Pursuing "Better"

    (08:06 - 11:10 ) Changing the Leadership Development Approach

    (11:11 - 17:17) Creating Margin for Growth

    (17:18 - 21:43) The Importance of Coaching: A Safe Space for Leaders

    (21:44 - 23:56) Alignment When Searching for a Coach

    (23:57 - 27:31) The Difference Between Efficiency and Effectiveness

    (27:32 - 29:19) Connection Between Coaching and Retention

    (29:20 - 34:30) The Coaching Impact

    (34:31 - 36:31) Addressing Initial Reservations

    (36:32- 37:43) Closing

    S1 - 37m - Nov 22, 2023
  • Ep. 20: Rebounds: Ownership in Teams with Chad Gerlt

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Chad Gerlt, Owner-Operator at Chick-fil-A Yukon in Yukon, OK. From opening a new restaurant with a smaller team to multiplying ownership throughout the business, Chad shares lessons from his leadership experiences. In this episode, hear about Chad's mindset behind active delegation, investing in his team, and fulfilling his mission to help guests feel full. Other highlights include the difference between creating superstars and super-systems, and how investing in people is worth the risk. Listen through to find out how basketball influenced the way he measures lag metrics and lead behaviors. 


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Timestamps:

    (00:00 - 01:03) Introduction 

    (01:04 - 03:40) Moving to Yukon

    (03:41 - 09:08) Partnering with Your Team

    (09:09 - 13:29) People are a Worthy Investment

    (13:30 - 18:00) Helping Guests Feel Full

    (18:01 - 26:39) Measuring Lead Behaviors

    (26:46 - 27:09) Closing 

    S1 - 27m - Nov 8, 2023
  • Ep. 19: Leadership in a Suitcase with Drew Allen

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Drew Allen, recently selected Owner-Operator at Chick-fil-A Brenham, a new location opening in Brenham, TX. At the time of this recording, Drew was in his third year in the Leadership Development Program at Chick-fil-A, Inc. where he traveled across the States supporting operators and their teams at new locations. In this episode, Drew shares his experience in the program, including remaining flexible in his role, adapting to geographical context, and navigating the challenges that come with opening new locations. Drew highlights the importance of giving and receiving grace, and what it looks like to create new lifestyle rhythms when adapting to changing environments. From his experience supporting operators, Drew gives some ideas about ways to engage and build relationships with new teams.


    A special congratulations to Drew for his recent selection!


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Timestamps:

    (00:00 - 00:57) Introduction

    (00:58 - 04:20) Getting to Know Drew

    (04:21 - 07:25) Serving Across the States

    (07:26 - 10:00) Different Leadership Roles

    (10:01 - 13:33) Supporting Operators in New Locations

    (13:34 - 16:18) Grace When Mistakes are Made

    (16:19 - 21:57) Navigating Challenges and Embracing Opportunity

    (21:58 - 24:20 Daily Rhythms and Mindset

    (24:21 - 27:25) Adapting to Geographical Context

    (27:26 - 30:48) Highlights from the Program

    (30:49 - 33:37) Culture Building with a New Team

    (33:38 - 35:16) Closing

    S1 - 35m - Oct 25, 2023
  • Ep. 18: Mindset Starts with You: Being a Trustworthy Leader with Kory Kaye

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Kory Kaye, Owner-Operator at Chick-fil-A Crossroads Towne Center in Chandler, AZ. Originally planning to have Chick-fil-A be a temporary job for him, Kory fell in love with the Chick-fil-A brand and ended up becoming an Owner-Operator in Pennsylvania, before making the move to Chandler. 

    Kory shares how he built trust with his leaders by displaying confidence and stability in the face of challenges, and how mindset makes the difference as a business leader. Leveraging every sales channel available to him, Kory emphasizes the importance of making the most of his situation. Other highlights include working through the J-curve of change and showing humility when it matters most. 


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time Stamps:

    (00:00 - 00:56) Intro

    (00:57 - 04:26) Falling in Love with the Chick-fil-A Brand

    (04:27 - 09:02) Viewing Challenges as Opportunities Instead of Barriers

    (09:03 - 13:33) Mindset Makes the Difference

    (13:35 - 15:24) Leveraging Different Sales Channels 

    (15:25 - 20:11) Gaining Trust by Showing Courage

    (20:12 - 23:04) Being a Leader of Integrity

    (23:05 - 27:29) Humility Allows Failures to Breed Growth

    (27:30 - 30:07) Working Through the J-Curve of Change

    (30:08 - 31:52) Closing

    S1 - 31m - Oct 11, 2023
  • Ep. 17: Creating a Business to be Proud of with A.J. Roller

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by A.J. Roller, Owner-Operator at Chick-fil-A Markham & University in Little Rock, Arkansas. Being a business owner from a young age, A.J. learned early on the value in “doing it right the first time”. With a history of entrepreneurship in the family, he was inspired to find his place in the service industry where he built a thriving business before entering into the world of Chick-fil-A. A.J. highlights how he creates a space of restoration for guests despite being drive-thru only, and what his leaders have to say about the culture being created in his organization. Inspired by lessons from his dad, A.J. shares how he continues to build a business “worthy of putting his name on”.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 00:46) Intro

    (00:47 - 04:47) An Early Lesson About the Pursuit of Excellence

    (04:48 - 10:30) Building a Business From the Ground Up

    (10:31 - 12:55) Transitioning From One Season to the Next

    (12:56 - 14:40) Being a Resilient Leader

    (14:41 - 20:17) Rising Above Adversity and Scaling Your Business

    (20:18- 25:15) Taking Over an Existing Restaurant

    (25:16 - 28:27) Improving Guest Experience in Drive-Thru

    (28:28 - 35:46 Intentionality in Team and Culture Development

    (35:47 - 38:41) Values That Drive Success

    (38:42 - 39:45) Closing

    S1 - 39m - Sep 27, 2023
  • Ep. 16: Leading Authentically: The Power of Being You with Michael Bringman

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay welcomes special guest Michael Bringman, Owner-Operator at Chick-fil-A Henderson in Henderson, TX. Michael shares his journey, wisdom, and passion for leading and growing his team. In this inspiring conversation, he unveils the keys to his success and the values that drive him, including leading authentically and driving a winning mindset. Michael reveals his leadership kryptonite and why he's committed to helping his team reach their full potential. He also reflects on the unique opportunity and sense of family he's found in the Henderson community. Throughout the episode, you'll gain valuable insights into navigating your role as a new operator, building a winning team, and creating a culture that fits you.


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time Stamps:

    (00:00 - 01:50) Welcome

    (01:51 - 04:54) Pushing Other to Success

    (04:55 - 08:19) A Journey of Opportunities 

    (08:20 - 10:36) Building a Winning Team

    (10:37 - 14:22) Process to Becoming an Operator 

    (14:23 - 17:18) Confidence and Vulnerability as an Operator Candidate

    (17:19 - 20:35) Disaster on Grand-Opening Day

    (20:36 - 23:32) The First Six Months as an Operator

    (23:33 - 25:46) Failure is Not an Option

    (25:47 - 27:55) Zero Gap in Food Costs

    (27:56 - 31:04) Being Authentic and Becoming Approachable 

    (31:05 - 32:20) Advice to New Operators

    (32:21 - 33:12) Closing

    S1 - 33m - Sep 13, 2023
  • Bonus Episode: How to be Clear about Culture with Israel Allmand

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today we’re featuring a special bonus episode where Dr. Jay Raines and Israel Allmand unpack designing a clear and measurable culture that cascades throughout the organization. Culture BrandTM is a concept, unique to each organization, that describes how you get results, how you work together, and how you show up as an individual. As a General Manager, Israel shares how he works with his Operator, Ray Cowan, to define and clarify their team culture in a way that helps each individual know when they are winning. Highlights include using Culture BrandTM to develop leaders, building accountability, and creating a framework for decision-making. If you’re curious about what Culture BrandTM can do for your organization, start here!


    Want to hear more about how Culture BrandTM has impacted this organization? Tune into Episode 13 of Build Your Culture Brand, where Owner-Operator Ray Cowan shares his perspective on creating a winning culture. 


    Time stamps: 

    (00:00 - 02:12) Introduction 

    (02:13- 04:56) The Culture BrandTM Framework

    (04:57 - 06:47) Self-Reflection Using Culture BrandTM

    (06:48 - 09:59) Measuring the Depth of the Impact

    (10:00 - 12:45) Increasing Accountability

    (12:46 - 13:36) Closing Thoughts

    S1 - 13m - Aug 30, 2023
  • Ep. 15: Failing Forward: How Setbacks Shape Success with Israel Allmand

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Israel Allmand, currently the General Manager at Chick-fil-A Ramsey (NJ) and recently selected Owner-Operator. We start the episode with Israel sharing his leadership superpower and his leadership kryptonite, then move into how he maintains a spirit of gratitude despite being in a season of waiting for the next opportunity. Israel highlights how perceived failures changed his leadership trajectory for the best, what it looks like to show up authentically, and embracing an entrepreneurial spirit. When closing out the episode, Israel shares two key lessons from his mentors that he will take with him as he transitions from General Manager to Owner-Operator.


    Don’t miss the bonus episode where Dr. Jay and Israel dive into defining and measuring a unique team culture using Culture BrandTM. Together they highlight specific ways that Culture Brand is used at Chick-fil-A Ramsey and what that means for them going forward. 


    Special shoutout to Bob Kyle, Owner-Operator at Chick-fil-A Tuskawilla Rd and University in Forsythe (FL) and Ray Cowan, Owner-Operator at Chick-fil-A Ramsey (NJ).


    LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


    Time stamps: 

    (00:00 - 00:47) Introduction 

    (00:48 - 04:11) Leadership Superpower and Kryptonite 

    (04:12 - 06:32) Gratitude While Waiting for the Next Opportunity

    (06:33 - 12:04) When Failure Changes the Trajectory

    (12:05 - 15:44) Perseverance Through Adversity

    (15:45 - 21:16) Embracing an Entrepreneurial Spirit

    (21:17 - 25:40) Lessons from Mentors

    (25:41 - 26:03) Closing

    S1 - 26m - Aug 30, 2023
  • Ep. 14: Balancing Results and Relationships with Scott Wehn

    For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com


    Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Scott Wehn, Multi-unit Owner-Operator at Chick-fil-A (Federal, Bradburn, and Washington). We start the conversation with Scott sharing his leadership superpower and his leadership kryptonite, and then move on to how he intentionally develops the areas he is weaker in as a leader. Scott highlights how has been able to be more intentional in his working relationships, despite being a results-focused leader. As a successful multi-unit operator, Scott discusses the ways he has built systems to overcome the challenges he’s faced owning three locations. Whether you’re a new operator or a seasoned entrepreneur, you don’t want to miss the insights shared in this episode.


    Shoutout to Zack Derelioglu, Owner-Operator at Chick-fil-A New Caney (TX)


    Updated Time stamps: 

    (00:00 - 01:29) Introduction 

    (01:30 - 05:03) Leadership Superpower and Kryptonite 

    (05:04 - 10:30) Building Relationships as a Results-Focused Leader

    (10:31 - 16:26) Success in Operating Three Locations

    (16:27 - 26:27) Developing a Team Mentality

    (22:28 - 30:03) Overcoming Three Main Challenges

    (30:04 - 32:23) Closing Thoughts 

    S1 - 31m - Aug 16, 2023
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Build Your Culture Brand with Dr. Jay Raines
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