S.2 Ep. 7: Crafting a Culture Credo with Jon Morris

29m | Apr 3, 2024

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Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined again by Jon Morris, Owner-Operator at Chick-fil-A Golf Mill (IL). Moving into his third year as an Owner-operator, Jon characterizes his first three years in business, and highlights the growth he has seen, both personally and within his team. Jon shares how he commits to developing himself and invites his team into the accountability process. Dr. Jay and Jon talk about the importance of learning from other business leaders and some of the new tools Jon is using, such as the working huddle and the leadership wheel. Jon goes on to share what makes their organizational culture unique, what he considers to be the ultimate sign of success, and how his "Credo Card" has become the foundation of his business. Other highlights include how Jon weaves culture throughout all aspects of the business, and advice to emerging Owner-Operators as they enter their first few years in business. Hear about how Jon continues to invest in the future of his organization as an intentional culture creator.

Listen to Jon's first episode: Persevering When Stakes Are High (Season 1 Episode 5):

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:42) Intro

(01:43 - 04:10) Characterizing the First Three Years

(04:11 - 09:50) Commitment to Daily Disciplines

(09:51 - 12:04) What Happens in the Team Huddle?

(12:05 - 16:20) The Ultimate Sign of Success

(16:21- 22:30) Defining the Culture Credo 

(22:31 - 25:06) Weaving Culture Through the Business

(25:07 - 28:19) Advice to New Owner-Operators

(28:20 - 29:33) Outro

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Build Your Culture Brand with Dr. Jay Raines