Ep. 18: Mindset Starts with You: Being a Trustworthy Leader with Kory Kaye

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Kory Kaye, Owner-Operator at Chick-fil-A Crossroads Towne Center in Chandler, AZ. Originally planning to have Chick-fil-A be a temporary job for him, Kory fell in love with the Chick-fil-A brand and ended up becoming an Owner-Operator in Pennsylvania, before making the move to Chandler. 

Kory shares how he built trust with his leaders by displaying confidence and stability in the face of challenges, and how mindset makes the difference as a business leader. Leveraging every sales channel available to him, Kory emphasizes the importance of making the most of his situation. Other highlights include working through the J-curve of change and showing humility when it matters most. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time Stamps:

(00:00 - 00:56) Intro

(00:57 - 04:26) Falling in Love with the Chick-fil-A Brand

(04:27 - 09:02) Viewing Challenges as Opportunities Instead of Barriers

(09:03 - 13:33) Mindset Makes the Difference

(13:35 - 15:24) Leveraging Different Sales Channels 

(15:25 - 20:11) Gaining Trust by Showing Courage

(20:12 - 23:04) Being a Leader of Integrity

(23:05 - 27:29) Humility Allows Failures to Breed Growth

(27:30 - 30:07) Working Through the J-Curve of Change

(30:08 - 31:52) Closing