Ep. 21: Creating Margin for Growth: The Coaching Impact with Bruce Ploeser

Season 1
37m | Nov 22, 2023

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Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Bruce Ploeser, Owner-Operator at Chick-fil-A Goodyear and Chick-fil-A Avondale in Arizona. As a longstanding client of LeadersQ, hear how coaching has been a force multiplier for Bruce and his team by creating margin for growth. Being a part of a growing brand means rethinking the approach to leadership development. Crossing fifteen million dollar milestones with the same leadership team, Bruce emphasizes the importance of development to avoid a scenario where growth outpaces the organization's leadership capacity. Together, Jay and Bruce unpack the benefits and impact of coaching, how to choose the best coach for you, and deciding the best time to partner with a coach. Other highlights include how Bruce's horizon of stewardship has changed, what it looks like to pursue "better", and return on investment of coaching both inside and outside the four walls of the business.

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LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

(00:00 - 00:56) Introduction

(00:57 - 03:48) More Than Just a Plaque

(03:49 - 08:05) Pursuing "Better"

(08:06 - 11:10 ) Changing the Leadership Development Approach

(11:11 - 17:17) Creating Margin for Growth

(17:18 - 21:43) The Importance of Coaching: A Safe Space for Leaders

(21:44 - 23:56) Alignment When Searching for a Coach

(23:57 - 27:31) The Difference Between Efficiency and Effectiveness

(27:32 - 29:19) Connection Between Coaching and Retention

(29:20 - 34:30) The Coaching Impact

(34:31 - 36:31) Addressing Initial Reservations

(36:32- 37:43) Closing

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Build Your Culture Brand with Dr. Jay Raines