Ep. 17: Creating a Business to be Proud of with A.J. Roller

Season 1
39m | Sep 27, 2023

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Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by A.J. Roller, Owner-Operator at Chick-fil-A Markham & University in Little Rock, Arkansas. Being a business owner from a young age, A.J. learned early on the value in “doing it right the first time”. With a history of entrepreneurship in the family, he was inspired to find his place in the service industry where he built a thriving business before entering into the world of Chick-fil-A. A.J. highlights how he creates a space of restoration for guests despite being drive-thru only, and what his leaders have to say about the culture being created in his organization. Inspired by lessons from his dad, A.J. shares how he continues to build a business “worthy of putting his name on”.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:46) Intro

(00:47 - 04:47) An Early Lesson About the Pursuit of Excellence

(04:48 - 10:30) Building a Business From the Ground Up

(10:31 - 12:55) Transitioning From One Season to the Next

(12:56 - 14:40) Being a Resilient Leader

(14:41 - 20:17) Rising Above Adversity and Scaling Your Business

(20:18- 25:15) Taking Over an Existing Restaurant

(25:16 - 28:27) Improving Guest Experience in Drive-Thru

(28:28 - 35:46 Intentionality in Team and Culture Development

(35:47 - 38:41) Values That Drive Success

(38:42 - 39:45) Closing

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Build Your Culture Brand with Dr. Jay Raines