Ep. 22: Overcoming Conflict Avoidance with Dustyn Burwell

Season 1
47m | Dec 6, 2023

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Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Dustyn Burwell, Leadership Coach at LeadersQ. Together, Dr. Jay and Dustyn explore steps toward overcoming conflict avoidance, including how to navigate healthy conflict and embracing conflict as a tool for positive change. They unpack the importance of building a foundation of trust, and the role of empathy and curiosity when approaching conflict with others. Dustyn shares what it looks like to create conflict guideposts as a team and how leaders should prepare themselves to show up to conversations where friction exists. Highlights include knowing when tension is erased, moving from a "me" to "we" mindset, and reframing the way leaders think about conflict. Dustyn also shares personal experiences about working with a coach, approaching tough conversations, and the power of regret. Whether you're a recently promoted leader or a seasoned entrepreneur, learn about how running towards healthy conflict can create stronger and more cohesive teams.

Resources Mentioned:

“The Power of Regret: How Looking Backward Moves Us Forward” by Daniel H. Pink

“The Five Dysfunctions of a Team” by Patrick Lencioni

“Crucial Conversations: Tools for Talking When Stakes are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


(00:00 - 00:50) Introduction

(00:51 - 02:44) Living in Ireland

(02:45 - 06:22) Leadership Superpower and Kryptonite

(06:23 - 09:16) The Magic of Coaching

 (09:17 - 12:57) The Power of Regret

(12:58 - 17:32) Running Towards Good Conflict

(17:33 - 23:50) Foundations of Trust and Conflict Boundaries

(23:51 - 29:24) Creating Conflict Guideposts

(29:25 - 31:02) Laughter Breaks the Tension

(31:03 - 34:30) Preparing to Engage in Conflict: How to Show Up

(34:31 - 37:30) Curiosity and Empathy Lowers Walls 

(37:31 - 39:56) Moving from "Me" to "We"

(39:57 - 43:40) Reframing Conflict

(43:41 - 45:26) Closing 

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Build Your Culture Brand with Dr. Jay Raines