Ep. 20: Rebounds: Ownership in Teams with Chad Gerlt

Season 1
27m | Nov 8, 2023

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Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Chad Gerlt, Owner-Operator at Chick-fil-A Yukon in Yukon, OK. From opening a new restaurant with a smaller team to multiplying ownership throughout the business, Chad shares lessons from his leadership experiences. In this episode, hear about Chad's mindset behind active delegation, investing in his team, and fulfilling his mission to help guests feel full. Other highlights include the difference between creating superstars and super-systems, and how investing in people is worth the risk. Listen through to find out how basketball influenced the way he measures lag metrics and lead behaviors. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.


(00:00 - 01:03) Introduction 

(01:04 - 03:40) Moving to Yukon

(03:41 - 09:08) Partnering with Your Team

(09:09 - 13:29) People are a Worthy Investment

(13:30 - 18:00) Helping Guests Feel Full

(18:01 - 26:39) Measuring Lead Behaviors

(26:46 - 27:09) Closing 

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Build Your Culture Brand with Dr. Jay Raines