The Most Important Part of the Customer Journey Might Be Onboarding. Do It Right

29m | Jul 22, 2022

Everyone knows customer onboarding is important. But did you know poor onboarding is the cause of massive amounts of churn? In this episode, customer onboarding expert Donna Weber shares why customer-facing teams are so siloed, why onboarding happens before you close the sale, and her Orchestrated Onboarding™ framework to nail onboarding every time.

All About The Customer