Season B - Ep. 3: Scott Salkin, SVP & GM at Gainsight Essentials, on Customer Success in SMBs20m | Jun 30, 2022
Scott discusses the rise of Customer Success, Gainsight Essentials, its GTM strategy, and the most common mistakes by SMBs when it comes to CS.
Scott Salkin is SVP & GM, Gainsight Essentials at Gainsight. He is a seasoned entrepreneur, CEO, and senior B2B sales and marketing executive. Prior to joining Gainsight, Scott was the founder and CEO of Allbound, a B2B SaaS platform dedicated to helping businesses accelerate revenue through channel partners and ecosystems.
01:20 Scott's path to Gainsight
04:15 Rise of Customer Success
06:50 Changes in Customer Success
09:00 Gainsight Essentials
12:45 Essentials' GTM strategy vs the Gainsight's GTM
14:40 Customer Success KPIs for SMBs
17:10 Most common mistakes by SMBs
18:20 Vision for Gainsight Essentials
Season B is Sponsored by CELIGO, IPaaS for Mid-Market companies.
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