SHOW / EPISODE

Lessons From a Dirty Hotel: How to Strike a Balance Between Marketing and Fulfillment

Episode 35
12m | Mar 8, 2024

When you get good at marketing, it’s very tempting to put all your energy into front-end marketing to sign up new customers and make more money. But what about actively serving your customers?

Join us in this week’s episode of Marketing with Matt as we answer one of the most critical questions in the marketing world: how do you balance effective marketing and excellent customer experience?

We’ll discuss how to avoid your business being like a messy hotel–with a grand lobby yet dusty hotel rooms—how to prevent mismatch expectations, how to overdeliver without incurring additional costs, and much more.

Are you ready to level up your business? Let’s get started!


Key Takeaways:

Introduction (00:00)

What happened during my recent trip (00:33)

Marketing’s most significant challenge (05:02)

Taking care of your customers vs. prospects (06:16)

The surprise and delight concept explained (07:02)

How to find the balance between marketing and fulfillment (07:37)

Elevating customer experience with no marginal cost (09:51)


Additional Resources:

- Subscribe to my Margin Makers Newsletter here

- Learn how to jumpstart your SaaS business for FREE here

- Grow your business with Matt here 

- Connect with Matt on Facebook here

- Follow Matt on Instagram here

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Marketing with Matt is a podcast dedicated to entrepreneurs and business owners who are looking for more margin in their business through marketing and sales and eventually profit more and work less.

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