SHOW / EPISODE

Enjoy A Servant's Attitude

1m | Oct 2, 2023

Welcome to another episode of "Humor: Your 7th Sense." We're your hosts, Phil and Susan Sorentino, the Original Humor Consultants, and today, we're diving into the world of customer service with a twist. In this fast-paced business landscape, the buzzword is undoubtedly "customer service," but it's time to ask ourselves: Are we truly embracing the essence of service with a smile?


Sure, everyone talks about quality and service, but here's the kicker – it's not just about what you offer; it's about how you offer it. Picture this: you've got top-notch quality and stellar service, but if your delivery lacks that special touch that makes your customers feel valued and appreciated, you might be missing the mark.


I'll let you in on a secret – style is just as vital as substance. Quality keeps you in the game for the long haul, and service is essential, but it's your unique style that keeps you afloat even when things aren't going as planned – for you or your customers.


Now, here's a revolutionary idea I'm working on: Imagine if we based our customer service programs on the principles of love and forgiveness. Just as every computer code boils down to ones and zeros, what if our customer service concepts and policies were rooted in love and forgiveness? It might just be the magic ingredient to turn customer service into customer loyalty.


So, get ready to rethink your approach to customer service, infuse it with humor, and let's explore how style can be your secret weapon in winning the hearts and loyalty of your customers. Join us for an enlightening and fun discussion on how embracing a service attitude with a touch of love and forgiveness can transform your business. Stay tuned and let's make customer service a source of joy and success!



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