Amazing Cutomer Reactions With Loom
Making your company stand out does not mean you need to write your customer's name in the sky. Sometimes it's just doing the little things that nobody else is doing.
Mentioned in this episode: Loom
The Low Bar of Customer Service
For my first job out of college, I was a copier repairman. And then later, I got into customer service, I would actually go out, set up the copy machine, and teach them how to run it. And I was amazed at how low the bar was for amazing customer service, I would ask somebody, Hey, would you like me to kind of check back with you in six weeks? And they'd be like, "Yeah, that'd be great."
I would ask, "What's a good time?" We would end up agreeing on Wednesday morning at 10 AM on a Wednesday six weeks from now.
When I would call back when I said I would the customer would LOSE THEIR MIND.
Really, that's where the bar is?
I want to talk about a video tool I found. But the first thing I want to talk about is, when you are looking at any tool, sometimes we kind of get a little crazy by looking at all the features, and all the things that can do.
And one example that for me didn't work was vid yard. And it was this kind of YouTube-looking thing. But you could see how far people had watched. And at the end, you could have it redirect to a website where you wanted them to go in to make a long story short, I found their interface beyond confusing, I actually ended up doing the coding. And if you are new to the show, I kind of know-how to code but I try to avoid it at all, like my audience doesn't like to code. So I don't want to to I have to type in a bunch of JavaScript. And it was crazy. It was nuts. But I bought a year's worth of this expensive tool. And for me, it just didn't work. And it dawned on me that all these features that that particular service had, I was never going to use. So I found a really cool tool if you want to stand out with your clients. And I'm here to tell you, you're going to hear people say things like, I can't believe you made me a video. And it's so inexpensive, and it's so easy to use.
LOOM
The tool I want to tell you about to get to the point is loom. It's $8 a month. And I went over and looked at their feature set, the thing I love about it is this, you can do a call to action. So when somebody clicks play, you can have a little button at the top that says Click here for more information, or click here to try it for free or whatever. And if you go to web tools, radio.com. And look at episode six, you will see or you'll see in your show notes, all the link to a video that I made in loom. And it's amazing. And at the end, people can click on that, which of course, you could put in some sort of trackable clicking device, you can actually edit the video a little bit.
I had one where I kind of started off and then botched it and then just restarted without hitting stop. And I was able to go in and trim the video I'm seeing on their website, they say you can actually have filler word removal. I did not know that. And custom branding. And if you're using this with a team, they have a huge amount of tools that you can use with this. And it's absolutely amazing.
HOW I USE IT
So what I love about this is somebody will sign up at the School of podcasting. And I will get the notification that hey, you have a new student, I will go over I will get their name, I will get their email and I will make them a loom. This also works on your phone, by the way. So if you're out and about, like I can't get back to my computer, you can just do it right on your phone. And I'm here to tell you, even if it's just to say, Hey, it's Dave, I see you signed up at the School of podcasting. I just want to say thanks so much for signing up. Please let me know where you are in the podcasting process. Whether you're starting if you have an idea or whatever, blah, blah, blah, thanks so much. So that took what 20 seconds, and you hit it and you hit send. And it's there and you can go in and see how it's not quite as cool as some of the other ones like I can't see how far they watch but I can be notified when they watch my video.
So think about this. I send a video. "Hey, Diane, thanks so much for this and that yeah yada, yada, here's some information. If you need more information, let me know. I know you're close to ordering something."
And then you see that Diane has watched your video, you can actually call Diane on this thing called the phone (remember that?) And say,
"Hey, Diane is just Dave checking in. Just wanted to see if you had any questions or if you got my video yet. And she will say of course Oh, actually, I just watched it and you're like, Oh, cool. Any questions. It's $8.
And so it's the little things that we can do that make people just lose their minds. Because nobody else is doing this yet.
I want to be transparent here. loom just added an affiliate program. So you will see that if you go to your description if you're in an app, click on that video you will see my call to action. It'll say something like check out loom and when you do, you'll be using my affiliate link to go order loom. It's a really great tool.
There are all sorts of different uses that you could use for this. But for me, it's the best eight bucks I spend every single month.
