How can you handle different needs to say no and this way become more productive?

The secret for success concerning the handling of needs to say no does not only lie in clear definitions but in a confident self-understanding as advisor. Michaela van Bebber and I talk about why it is so hard to say no and how important it is to get a consequent backing (other than the soccer world championship referee being overruled by Infantino after a call from Trump). And we give best practice examples. Enjoy listening.