Becky Getz, AWS Head of Customer Experience Operations at Amazon

Episode Outline

[01:24] Becky’s background

[05:03] Capital One business partners

[06:27] Customer centricity

[07:51] Thinking about change

[10:08] Growing a team from 30 to 500

[13:02] Creating customer alignment

[17:28] Separating the physical and the digital

[20:04] Leading UX design teams

[23:03] How did brand become so important?

[26:49] Becky’s new role

[30:17] Closing thoughts

Connect with Becky

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