Tom Frosina: The Next Normal? Rethinking Back Office Operations

32m | Jun 15, 2021

Our guests Tom Frosina, Head of Card Operations at TD Bank and Santosh Joy, EVP & Head of Operations at ActiveOps discuss Operations before the pandemic, what’s changed, and why. They discuss the strategic decisions that were made along the way to better position TD’s back office for success in the next normal.

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