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Talking CX

This is the place to hear and share stories of what doing CX right looks like in real life.

Episodes

2021 CX Challenges Survey Results
Show Details31min 10s
Episode #8 CX Measurement - The Heart Of CX Improvement
Show Details33min 38s
Episode #7 - CCX Tech, Stacking The Deck In Your Favor
Show Details30min 46s
Episode #6 Experience Design - Making Your Journey Map Work
Show Details25min 36s
Episode #5 - Delivering Your Experience Is A BOM
Show Details24min 10s
Episode #4 - The Fine Art of Knowing Your Customer
Show Details31min 24s
Episode #3 - CX Strategy Scuffles - It's Ruff out There
Show Details27min 36s
CX Roadtripping
Show Details24min 39s
Episode #2 - Real CX Success is like Playing CX Jenga
Show Details30min 29s
Episode #1 - What the Heck is CX Science??
Show Details24min 39s