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When Your Product Is a Promise: PM Craft for Platforms

11m | Sep 23, 2026

Code written against Stripe's API in 2011 still worked years later, because the company treated its API as a promise. This series finale covers how product management changes when your product is a contract that other people's software, and now their agents, depend on. We cover Hyrum's Law, how Stripe and Shopify handle change without surprising anyone, and why an API review process can turn into a bottleneck. We look at the small trust features developers love, how to measure and prioritize on a platform, and what changes when the developer is an agent. Then we zoom out on the whole series.

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