Season 3: Episode 5 | Hire for the Gap, Not the Person: How Phumla Hired Differently

Welcome back to Season 3 of the Grow Your Healthcare Practice Podcast!

This week’s episode is a little different. Phumla is going solo for a short, practical behind-the-scenes look at a recent hiring decision inside her own practice.

Running two businesses, completing her Master’s and raising two teenagers means Phumla has had to become very intentional about one thing: asking for help and building systems that protect her time.

So when it came time to replace a virtual assistant she had worked with for three years, she realised that simply replacing the person wasn’t necessarily the right starting point.

Before writing the job description, she needed to understand the gap.

In this episode, Phumla shares how she approached the hiring process differently, including how she used AI to help organise and filter information, while keeping the important human decisions firmly in her own hands.

From more than 60 applications to interviews, practical assessments and reference checks, she takes you behind the scenes of the process and the systems that helped her complete the work efficiently alongside everything else on her plate.

The bigger lesson goes beyond hiring:

Get clear on what actually requires your judgement, and build systems to support the rest.

If you're a healthcare practice owner thinking about hiring, delegating or simply creating more capacity in your working week, this short episode is for you.

Also coming up

Our FREE Practice Operating System Masterclass takes place on Thursday, 17 September at 7:00 PM SAST.

If you want to understand where to start when building stronger systems in your own healthcare practice, join Anne and Phumla for this free live training.

👉 https://thesolutioneersblog.kit.com/2ef31aa4f7

🎙️ Listen to Season 3, Episode 5 of the Grow Your Healthcare Practice Podcast on Apple Podcasts and Spotify.