SHOW / EPISODE

The One Thing AI Can't Fix for Leaders, with Drs. Ross Blankenship & Maggie Sass

Season 12 | Episode 143
47m | Aug 18, 2026

Most leaders are told to stay logical and remove anything that feels like friction. But real emotional intelligence in leadership starts with reading that friction, not erasing it.

Dr. Mira Brancu sits down with organizational psychologists Dr. Ross Blankenship and Dr. Maggie Sass, authors of the upcoming book Friction, to talk about the emotional data most of us are trained to ignore. They make a simple case: friction is not a malfunction, it is a signal. The discomfort, the tension, the hard conversation you keep avoiding, all of it is information you can actually use to lead better. They get into why using AI to smooth everything out can quietly make your work vanish instead of easier and why leadership only becomes real the moment your decisions meet other human beings. If you have ever felt that leading people is harder than it looks, this conversation explains what is actually going on, and what to do about it this week.

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Find our guest here:

https://www.tuesdayadvisors.com/ 

https://rossblankenship.substack.com/

https://www.rossblankenship.io/

https://www.talentsmarteq.com/articles/

https://www.linkedin.com/in/maggiesass-phd/


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Other resources referenced:

A Second Career: The Possible Dream, Harry Levinson: https://hbr.org/1983/05/a-second-career-the-possible-dream

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