Banmeet Singh, Director of Product Management, Servicing Capabilities at American Express
Season 1 | Episode 13
37m | May 12, 2021Episode Outline
[01:56] Banmeet’s career arc
[12:06] How has servicing changed over time?
[17:41] Creating relevant experiences for customers
[21:01] Curating experiences across different technologies
[24:06] Identifying pain points
[32:27] Call centers and FinTech
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