S3E14 - Unwrapping 2023 Holiday Season Trends with Roshan Jhunja & Andrew Lipsman

Season 3 | Episode 14
49m | Nov 22, 2023

Wondering how retail businesses are strategizing to enhance the role of physical stores for a more festive shopping journey this holiday season? What sales impact will Gen Z and millennials have this season? To find out, we asked two of our favorite commerce experts to share their insights and help us unwrap this holiday season’s mysteries! Roshan Jhunja, head of retail at Square, and Andrew Lipsman, principal analyst for retail & ecommerce at Insider Intelligence join hosts Ricardo Belmar and Casey Golden for an enlightening analysis of the 2023 holiday shopping season!

We explore the unpredictable behaviors of consumers since the pandemic and examine consumer and seller sentiment going into Black Friday and Cyber Monday. We also consider the evolving dynamics of mobile and social commerce, AI, the continued importance of omnichannel, and Buy Now Pay Later, touching on established e-commerce giants and up and coming platforms. The conversation also reviews how businesses strategies have shifted regarding staffing and technology augmentations, and the implications of such changes on customer experience.

There’s much to unwrap in this episode and it’s all covered in less than 50 minutes!

Reports mentioned in the podcast:

Square and Afterpay Festive Forecast 2023

Insider Intelligence Holiday Shopping 2023 Forecast:

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Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by, featuring Made It On Stream (Xmas), from the album Lo-Fi Christmas, written by Hestron Mimms, published by Imuno. Incldues sound effects provided by Free Sounds Library.

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