I Started Calling My Clients Once A Month And It Changed Everything
33m | Aug 3, 2026John Fiorito on the simple shift that changed how his clients experience him:
"Before COVID, you'd bring a client on and meet with them a lot in person, but then you didn't want to keep bringing them back to the office. It felt like a drain."
So when COVID removed that friction, he didn't pull back.
He leaned in.
"I created a monthly call series for new clients.
Same time. Same channel. Every month."
Q&As.
Account updates.
Transparency through the transition.
"They felt like: wow, this person's actually talking to me
once a month. Before, if I had an advisor,
maybe I'd hear from them twice a year."
Consistency builds trust faster than anything else.
This episode goes deep into:
- Client onboarding and relationship building
- Consistent communication with clients
- How COVID changed financial advising for the better
- Building trust through proactive outreach
- Client retention strategies for service professionals
🎙 Ultimate Client Strategy Podcast
#FinancialAdvisor #ClientRelationships #ClientRetention #TrustBuilding #Consistency #ultimateclientstrategypodcast
