CX Challenges - Ensure Deep Enough Customer understanding
27m | May 25, 2021Get a free CX book of your choice, shipped to you. Click here to leave us a voice message that either stumps or challenges Graham and if Robin uses yours Graham will buy you a CX book of your choice (he says as long as he can buy it on Amazon!). An other exciting opportunity to "Join the CX conversation"
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"Ensure Deep Enough Customer Understanding" was prioritized in our top 2 CX Challenges survey results for the 2nd year in a row.
Hear the answers to these and many more questions
- What do we mean when we say Customer Understanding?
- Why is it important?
- What CX techniques represent that understanding?
Talking CX
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