Episode #5 - Delivering Your Experience Is A BOM
Season 1 | Episode 10
24m | Jan 2, 2020Your Business Operating Model (BOM) is crucial to delivering your experiences. Put simply your BOM comprises the channels your customers use to interact with you, the people, processes, technology and data that underpin your experiences, the partners you work with and the products and services that you offer.
Talking CX
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